Refund policy

Designing & planning being services in nature cannot be returned or refunded .

🎁 Return & Exchange Policy – Spaceior Gift Boxes

At Spaceior, every gift box is curated with care to ensure a beautiful, meaningful experience. In the rare case something arrives damaged or incomplete, we’re here to help — with store credit so you can shop with confidence again.

✅ What Is Returnable

Returns are allowed only if:

• An item inside the gift box is damaged upon delivery
• One or more items are missing from the box

To be eligible:

• You must provide a clear unboxing video showing the issue
• The product must not be manually tampered, used, or altered
• The issue must be reported  within 48 hours of delivery at +91-9899709506

💳 What Will Be Offered

If your return is approved:

• We will issue store credit only for the value of the damaged or missing item
• No cash or payment refunds will be processed
• Store credit will be issued as a gift card or discount code, valid on your next purchase

🚫 What Cannot Be Returned

• Gift boxes with no reported damage or missing items
• Items returned without unboxing video proof
• Requests made after 4 days of delivery
• Used or opened items
• Sale or festival special boxes marked “non-returnable”

How to Raise a Return Request

1. Whatsapp at +91-9899709506 within 48 hours  of receiving the order
2. Mention your order number, explain the issue, and include an unboxing video
3. Our team will respond within 2 working days
4. Once approved, you’ll receive store credit for the eligible item